Will the new housing association not be too big to provide local services?
Our priority is to allow our residents to contact us in whatever way is most convenient for them. Many of our residents increasingly want to deal with us online, so we are investing in systems to ensure that we can provide the digital services they want. Phone calls remain the most popular form of communication and we’ve been working hard to ensure our contact centre is as efficient and effective as possible when you call us. In addition, new technology also allows us to better serve some customers in the comfort of their own homes.
We take resident feedback seriously and we use an independent polling company to monitor resident satisfaction and to learn from your feedback. In addition the creation of a Community Panel will ensure that residents are involved with shaping local services and identifying opportunities to invest in their communities.