Merger FAQs
Here are a few answers to some of the key questions you might have
No. There will be no changes to your rent (or service charges) as a result of the merger.
If the merger is approved and we move to a single housing association, the name of your landlord is expected to be Clarion Housing Association Limited.
The existing arrangements for moving to another home will continue for the time being. We already operate a mutual exchange system, which allows tenants to directly swap their property with someone else living in one of our homes, as well as with tenants whose landlord is another social housing provider (terms and conditions apply). This service will continue under a single housing association.
If the merger is approved we will be looking to see how we can offer opportunities to our residents to be able to transfer.
The way you report repairs will not change. Running a good quality responsive repairs service will continue to be a top priority. You will receive a consistent service no matter where you live and we will complete all repairs for which we are responsible in an efficient and timely manner.
The Chair of the new combined housing association will be David Avery. Neil McCall will be the Chief Executive.
We have homes and offices up and down the country from Newcastle-upon-Tyne in the north to Plymouth in the south west and we are organised in to five regions, each with their own director. Of our nearly 125,000 homes, 48,000 are in London. We are currently working in over 170 local authorities, including 28 London boroughs.
Our priority is to allow our residents to contact us in whatever way is most convenient for them. Many of our residents increasingly want to deal with us online, so we are investing in systems to ensure that we can provide the digital services they want. Phone calls remain the most popular form of communication and we’ve been working hard to ensure our contact centre is as efficient and effective as possible when you call us. In addition, new technology also allows us to better serve some customers in the comfort of their own homes.
We take resident feedback seriously and we use an independent polling company to monitor resident satisfaction and to learn from your feedback. In addition the creation of a Community Panel will ensure that residents are involved with shaping local services and identifying opportunities to invest in their communities.
